The purpose for integrating a GUI into paratransit:
With an innovative web portal that allows users to "dial-a-ride" in realtime, Uber has certainly created one of the world's very first, automated paratransit systems. But in the form of more specialized networks like Access Paratransit, there really is no such thing.
Truth be told, Access and the like are geared toward the physically-challenged, and we need a live interface for our transportation more than anybody. But as it currently stands, our paratransit network in Los Angeles, much like our bus and rail corridors, are insufficient, and in the eyes of our organization's wellness model, this is namely due to a lack of automation technology in the public sector.
But we also have to face the truth: even though automation technology benefits everyone across the board, it translates in a very special and delicate way to the physically-challenged community. Within the vast, geographical context of a city like Los Angeles, it becomes true all the more.
What the Mobility GUI does:
1. Set up rider accounts and profiles
2. Make reservations/payments
3. Send trip profiles to the office/vehicle via GPS
4. Allows users to see available rides/vehicles
5. Vehicle/trip tracking capabilities
6. Price list viewing capabilities
7. Direct video chat with drivers/staff
8. GUI based on “Uber” platform
9. Projected cost: $120-600K
10. Construction timeframe: 2-5 years